When you buy from members of the Trussed Rafter Association, you are working with businesses which have committed to the highest standards of technical competence and professionalism. The TRA Code of Conduct is binding on all members.
TRA members shall:
- Conduct their business lawfully and comply with all relevant legislation and trade fairly and responsibly.
- Behave at all times with integrity and act responsibly and with care in the day to day conduct of their business.
- Not knowingly misrepresent facts or mislead any customer or supplier concerning any aspect of the goods and services they provide.
- Respect confidential information to which they may in the course of business become privy.
- Provide adequate training to their employees in the provisions of the Rules of Membership of the Trussed Rafter Association.
- Comply with any instruction, advice or guidance issued by the Association (where applicable).
- Notify the Association of any matter which may affect the reputation of the industry.
- Institute in the Member’s own business clear, timely and responsive procedures for dealing with complaints from customers or suppliers.
- Submit themselves to the TRA’s Disciplinary Procedure when a complaint or allegation is made that the member’s conduct constitutes a breach of these rules, and to agree to comply with any rulings that may result.
Members of the TRA who are System Holders, Truss or Open Web Beam Manufacturers or Suppliers of Goods to the industry, shall be members of a third party audited Quality Assurance scheme as a minimum requirement and shall provide evidence to the TRA to that effect at the start of the membership year.
All Members who are System Holders, Truss and Open Web Beam Manufacturers or Suppliers of Goods and Services to the industry and undertake design work for third parties shall maintain insurance appropriate to their business including either Professional Indemnity Insurance cover, or similar cover effected by extension of other forms of insurance covering the risks identified by the TRA. In either case the sum insured should be a minimum of £1 million or such other sum as may be defined by the TRA from time to time. Evidence that such cover is held shall be submitted to the TRA at the start of each membership year.
No member shall intentionally gain commercial advantage by permitting the design and/or the production of trussed rafters or Open Web Beams that are at variance with current British or European Standards including all UK National Annex, except in the case of Open Web Beams where such variance is covered by Third Party Accreditation. Open Web Beams must be designed using data from the appropriate European Technical Approval.
Where a known anomaly exists in a Code or Standard then that may only be varied with the full agreement of the TRA.
